Frequently Asked Questions

Scorch is a free plug-in from the makers of Sibelius, one of the world’s best-selling music notation software packages. The Scorch plug-in allows you to view, play, customize and print Sibelius scores online using your favorite browser.

With Scorch’s interactive features you can playback and transpose Yamaha MusicSoft Printable Sheet Music scores then print them directly from your computer.

System requirements for Scorch

The current Scorch version works with the following operating systems:

Windows XP, Vista, Windows 7, Windows 8

Mac OS X 10.6, 10.7, 10.8, 10.9

Click here to download Sibelius Scorch.

OS/Browser Compatibility

Windows XP, Vista, Windows 7, Windows 8: Internet Explorer 6 or later, Mozilla Firefox, Opera, Google Chrome. (Note: Windows 7 users with Internet Explorer 9 must use the 32-bit version of Internet Explorer 9.)

Mac OS X 10.7 or higher: Safari, Firefox, Google Chrome.

Mac OS X 10.6: Firefox (most versions), Google Chrome (most versions). (NOTE: Not compatible with Safari)

To see what version of Mac OS you're running, please click on the Apple logo in the top left corner of the screen, and select "About this Mac".

Please click here to see the full Scorch compatibility table.

To view the Printable Sheet Music products on our site, you’ll need to download and install the free Sibelius Scorch plug-in. If you still can't see the music, uninstall Scorch, restart your computer, and then re-install again.

If you use more than one browser, (e.g. Internet Explorer and Chrome) you may need to install Scorch in each browser’s plug-in folder individually.

We provide a first page preview of each song so you can confirm that the sheet music you are viewing is the song you wish to purchase. Once you buy a song you will be able to view, customize, play back and print every page of that song. The page count displayed in the product details pane tells you how many pages are included in the full song.

If you have already installed the Scorch plug-in but receive this message when trying to view certain sheet music arrangements, you will need to upgrade to a newer version of Scorch. The most current version can be downloaded here.

Sample pages are shown for scores that are only one page in length. Once you purchase the song you will be able to view and print your sheet music online.

Due to copyright restrictions, we are only allowed to play the first 30 seconds of any copyrighted piece of music.

When viewing a score in the interactive Scorch window, you should see icon on the Scorch toolbar with two eighth notes. Clicking on this will open a window that provides sound options. You can use this window to test your computer’s sound output devices. Choose a device from the menu and then click Test. You should hear an ascending scale. If you do not hear the scale, then your sound settings may be incorrect. Check the following details and try again:

Windows: Your computer should include a Microsoft GS Wavetable SW Synth, which is the device that Scorch uses to play back Sibelius scores. Double-clicking the speaker in the lower right-hand corner of the screen should bring up a volume control box including a volume control labeled SW Synth. Please make sure that this level is up and unmuted.

Macintosh: Quit Safari and/or Firefox. Delete the Scorch folder from /Users/[your username]/Library/Application Support/Sibelius Software. Then return to the item detail page in order to properly recreate the playback configuration. You can use this free sample test page for this purpose.

After following these steps, reopen the interactive Scorch window for the song you are trying to hear. You may need to repeat these steps if you return to the site to browse later.

Transpositions are not maintained once you navigate away from the interactive Scorch window. Changes are made solely within the Scorch software and each Scorch file is read-only, your changes will be discarded once you close the interactive Scorch window. If you transpose a piece in the preview window on the product page then decide to buy that song, you must redo your transposition before printing the sheet music.

Some Printable Sheet Music products do not include the transposition feature. If a piece of music can be transposed, it will have a transpose icon in the Scorch toolbar. If the icon does not appear, then the music cannot be transposed.

Transposition possible:

Transposition not available:

For issues with printing, please refer to our Printing Tutorial page.

If your question was not addressed in this FAQ section, please contact our support representatives at: 1-866-430-2652 or send us an email.

Yamaha Expansion Manager is a free computer application that enables users to install and manage content as well as transfer wirelessly or via USB to a Tyros 5.

Yamaha Expansion Manager is available for both PC and Mac computers.

Get the PC version here and the Mac version here, then follow the step by step Quick Start guide.

Follow the step by step Quick Start guide to get started. For more detail, see the Yamaha Expansion Manager user manual:
Yamaha Expansion Manager User Manual –English.pdf
Yamaha Expansion Manager User Manual –German.pdf
Yamaha Expansion Manager User Manual –French.pdf

Yamaha Expansion Manager is required to download, register and transfer Premium Voice, and Audio Styles packs for Tyros5 (either wirelessly or via USB). Previous models (Tyros 4 and earlier) can continue to use the traditional USB download approach or use Yamaha Expansion Manager.

Besides Premium Packs, Audio Styles can be used in Yamaha Expansion Manager. Other product types (such as midi, pianosoft, and styles) can be downloaded via USB or using the MusicSoft Manager App.

No, you will need the upgraded, Tyros5 version of your premium pack. Customers that upgrade to a Tyros 5 are able to upgrade their existing premium packs to eligible Tyros5 packs. Follow the step by step Quick Start guide to get started.

Yes, you can edit Voices on the Tyros 5 with YEM (Use firmware V1.10 or later of Tyros5). To edit Tyros4 Custom Voice, please re-import UVI files on the latest Yamaha Expansion Manager.

Yamaha Expansion Manager application can make Custom Voices created on Tyros4 that contain only User Wave data compatible with Tyros5.

Please contact 3rd party supplier directly.

No. Such data has to be converted into Tyros4 Voice format.

Yamaha MusicSoft support is happy to help you with your questions regarding Yamaha Expansion Manager. Please visit www.yamahamusicsoft.com/help for assistance.

For downloadable items: After purchase, or from the Redownload Items page in My Account, download your file(s).

Directions for using your download are specific to the product you purchased and (sometimes) the instrument model you purchased them for. To see a full set of directions, select the product type you purchased:
PianoSoft (using Musicsoft Downloader)
PianoSoft (using other transfer method), MIDI Or Style
Electone Registration Data
Tyros3 Premium Packs & Voices

Still Can't Get Your Item?

If you feel that you have correctly followed all of the steps and are still unable to obtain your item, please contact us with complete details, including the model number of your piano or keyboard.

If you recieve a message that Yamaha MusicSoft is unable to process your order, please contact us through our website here. We will ensure that your order is processed as quickly as possible.

Yes! Simply add the items you wish to your cart and complete the checkout process. Shippable items will be sent to the address you provided during checkout. You will be prompted to download your downloadable products on the order confirmation page.

Please follow these steps:

1. Insert a compatible USB storage device into your instrument.
   whatisthis_usb
   Why do I need a USB Storage Device?

   Why do I need a USB Storage Device to use a Premium Voice?

   Your USB Storage Device will be used to transfer files between your computer and your instrument. You will not be able to install your Premium Voice without a compatible USB device:

   • Tyros3 compatible USB device
   • Tyros4 compatible USB device

   Yamaha recommends a device with at least 300MB free.

   What is a USB Storage Device?

   A USB Storage Device (e.g. Thumb Drive, Flash Drive, Jump Drive, USB Hard Drive) is a file storage device with a USB plug on one end that can connect to any USB-ready computer or keyboard.

2. While holding down DIRECT ACCESS, press EXPANSION to reach the Owner Screen.
3. Press [I] to export the Instrument ID.
4. Press [G] to copy Instrument ID to your USB storage device.
5. When copy is complete, press [F].
6. Remove the USB Storage device from your instrument and bring it to your computer.

You should be able to see a file called "instrument_id.n26" on your USB storage device. If you do not, please confirm you are using a compatible USB storage device. If you are still unable to create an instrument ID, please contact us for assistance.

To unzip files, please follow these instructions:

If you are using Windows Vista or Apple OSX, simply double-click the zip file, select all files in the folder, and copy them to the preferred location (e.g. desktop, USB storage device, etc.)

If you are using Windows XP, you can use the "Extraction Wizard". To use the Extraction Wizard, follow these steps:

1. Double-click the compressed folder to open it. The Extract all files command appears in the Folder Tasks list.
2. Click Extract all files to start the Extraction Wizard, and then click Next to start the extraction process.
3. When you are prompted to select a location to put the extracted files, select a location, and then click Next. By default, Show extracted files is selected.
4. Click Finish to view the extracted files.

Note: The original, compressed files still remain in the compressed folder after you run the Extraction Wizard.

If you are using an operating system other than those listed above, you may need to download and install software that allows you to unzip files. There are many free downloadable versions of such programs available online.

Please follow these steps:

1. Download the license key and/or voice file(s).
2. Once your download is complete, copy the unzipped voice file(s) and the license key to your USB storage device by using the "copy and paste" or "drag and drop" features on your computer.
3. Do not rename the files. Do not take the files out of the folder they came in.

Please follow these steps:

1. Insert your USB storage device containing your license key or voice into the USB port on your instrument (located just to the right of the keyboard).
2. To import the license key, press and hold [DIRECT ACCESS], and then press [EXPANSION] to display the Owner Screen.
3. Press [J], then [G] to import the License Key.
4. When importing is complete, the upper portion of the OWNER page will display the message: License Key: REGISTERED
5. Press [G] to confirm installation.
6. Your instrument is now licensed. You may skip this step next time you load a Voice on this instrument.
7. Now, let's load the Voice. If you are loading more than one Voice pack, you will need to repeat the following steps for each pack.
8. Press [FUNCTION] on your instrument. (located under Menu, to the right of the center screen)
9. Press [J]. Your Tyros will now display the Pack screen.
10. Select the desired folder of the Pack or Voice you wan to install by pressing the button next to it one time.
11. Press [F] to continue.
12. Press [G] to install the pack. Do not disconnect your USB storage device from the instrument. You must leave it connected to use your instrument. It may take a few minutes to complete the loading process. Once installation is complete, press [G].

Please follow these steps:

1. Insert your USB storage device containing your license key or voice into the USB port on your instrument (located just to the right of the keyboard).
2. To import the license key, press and hold [DIRECT ACCESS], and then press [EXPANSION] to display the Owner Screen.
3. Press [J], then [G] to import the License Key.
4. When importing is complete, the upper portion of the OWNER page will display the message: License Key: REGISTERED
5. Press [G] to confirm installation.
6. Your instrument is now licensed. You may skip this step next time you load a Voice on this instrument.
7. Now, let's load the Voice. If you are loading more than one Voice pack, you will need to repeat the following steps for each pack.
8. Press [VOICE CREATOR] on your instrument. (located under Menu, to the right of the center screen)
9. Press [A]. Your Tyros will now display the Library Load screen.
10. Select the desired voice by pressing the button next to the filename you wish to load. (If your USB storage device is not displayed, use the TAB buttons to select it.)
11. Press [G] to load the file.
12. Do not disconnect your USB storage device from the instrument. You must leave it connected to use your voice.

Please access the Redownload Items page in My Acccount. Then, you will see the "DOWNLOAD" button for your puchased item.

Please contact Yamaha MusicSoft customer support and ask them to remove the registered License Key associated with your old instrument so that you can create a new License Key for your new instrument. (Your old instrument will no longer be able to use the purchased voice.)

To load a Voice to your instrument using a USB cable, follow these steps.

Note: The advantage of loading a Voice using this method is that you do not need to keep a USB storage device connected to your instrument to use the Voice.

Special Requirements:

1. You have already imported your License Key to your instrument
2. USB cable

1. Connect a USB 2.0 cable between your computer and the instrument.
2. Restart instrument in hard-disk mode by pressing [MUSIC FINDER] (located just to the right of the instrument's screen) while starting up the instrument. See P. 97 of Owner's Manual for details.
3. Open "TYROS3_HD" (hard drive) from your computer and copy the unzipped Voice files from your computer to the instrument. Do not rename the files. Do not take the files out of the folder they came in.
4. Once copying is complete, go to the next step.
5. Restart the instrument by pressing [EXIT] (located under Menu, near the bottom right corner of the screen). You may now load the Voice.
6. Now, let's load the Voice. If you are loading more than one Voice pack, you will need to repeat the following steps for each pack.
7. Press [VOICE CREATOR] on your instrument (located under Menu, to the right of the center screen).
8. Press [A]. Your Tyros will now display the Library Load screen.
9. Select the desired voices by pressing the button next to the filename you wish to load. (If your USB storage device is not displayed, use the [TAB] buttons to select it.)
10. Press [F] to load the file.

Note: If your purchase includes non-Voice data such as Styles, Registrations, Multi Pads and Songs, access them by selecting the type of file you wish to use and going to the USB tab.

If you purchased a pack that includes non-Voice data such as Styles, Registrations, Multi Pads and Songs, access them by selecting the type of file you wish to use and going to the USB tab (if loading from USB storage device) or instrument hard drive (if loading from instrument hard drive).

Please disregard this message and cancel the License Key import. A License Key has already been successfully loaded to your instrument. There is no need to re-import your License Key, though there is no harm in doing so. Previously loaded data will not become unusable.

Please make sure of the file name. The file name of an Instrument ID should be "instrument_id.n26" without any exception.
If you see a difference in the file name, you can simply rename it to "instrument_id.n26" on your computer.

Please make sure of the file name. The file name of a License Key should be "license_id.n25" without any exception.
If you see a difference in the file name, you can simply rename it to "license_id.n25" on your computer.

Please make sure you have gone through the necessary steps, outlined below:

1. Go to this site to download Musicsoft Downloader.
2. The Musicsoft Downloader installer should download to your desktop with the name "msd550". Double click this file to install the application.
3. The installation program will appear and guide you through the rest of the process.

See: How To Load a Premium Voice on Your Instrument

The USB cable method of installing Premium Voices and Packs is not supported on the Tyros4.

If you purchased a pack that includes non-Voice data such as Styles, Registrations, Multi Pads and Songs, access them by selecting the type of file you wish to use and going to the HD1 tab (instrument hard drive). Press the button next to the Premium Packs folder, and then press the button next to the pack folder that you wish to access. You will find the additional content within this folder.

A Flash Memory Expansion Module is an additional piece of hardware designed specifically for your instrument. Installing the Flash Memory Expansion Module to the Tyros4 allows you to import Wave files such as Premium Voices.

You can purchase a Flash Memory Expansion Module from your local Yamaha dealer. Compatible expansion modules are the FL512M and FL1024M.

Instructions for installing expansion modules can be found in the Tyros4 product manual.

Updated versions of previously purchased Tyros3 Premium Packs and Voices will be available to new Tyros4 owners free of charge. Please visit the “Redownload Purchased Items” page of your account to download the new Tyros4 versions of your previously purchased Premium Voices.

If you have purchased a Premium Voice for your Tyros3, you may download the new Tyros4 version for free. Please visit the “Redownload Purchased Items” page of your account to download the new Tyros4 version of your previously purchased Premium Voice.

1. Log into your Account by visiting the Log On page of www.yamahamusicsoft.com
2. Once you've logged on, click “My Account” at the top of the page, and navigate to the “Re-download Purchased Items” section of your account.
3. Click "Download" next to the Premium Pack or Voice you wish to load to your second Tyros4.
4. A dialog box will open with three options to choose from.

   Choose the third option, which says “I now own a second Tyros4 and need to create a License Key for it,”. Click NEXT to continue.

5. You will be prompted to enter in a Nickname for both of the Tyros4 Workstations that you own. Once you have named your two Tyros4 Workstations, click NEXT.
6. On the next screen, you will be given instructions to create your License Key for the new Tyros4, and download your Premium Voice Data.

Please see Yamaha MusicSoft's official Return Policy.

Visit the Tyros3 "Downloads" page on music.yamaha.com for the latest firmware downloads and installation instructions.

See a list of compatible USB devices at music.yamaha.com.

Visit your Yamaha dealer to find out how you can add a sound module to your instrument or ask them about the availability of other models.

Voices require that you install additional "RAM (*DIMM)" not included with your instrument.

If you have not installed additional DIMM already, see a list of compatible products and affiliate stores at the Tyros3 Official Site. Yamaha recommends you purchase 512 MB DIMM in case you wish to purchase additional Voice content in the future. For DIMM installation instructions, please refer to the Owner's Manual, Appendix, "Installing the Optional DIMMs."

If you have installed additional DIMM, but aren't sure if you have enough for the Voice you wish to purchase, follow these instructions:

1. Press VOICE CREATOR on your instrument.
2. Press B, or LIBRARY EDIT
3. Press 8\/, or PROPERTY
4. The screen will display Memory Status. Below Wave RAM, it will show total available MB. Check this number against the RAM requirement for the Voice(s) you are interested in purchasing. Alternately, you can also try unloading other Voices that may be using your RAM.

Visit your Yamaha dealer to find out how you can add a sound module to your instrument or ask them about the availability of other models.

Please follow these steps:

1. Press [EXPANSION] (located under Voices).
2. Select the voice you'd like to use by pressing the corresponding button next to the name.
3. Congratulations, your new voice is now ready to use!

Note: If you purchased a pack that includes non-Voice data such as Styles, Registrations, Multi Pads and Songs, access them by selecting the type of file you wish to use and going to the instrument hard drive.

Important: If you loaded your Voice using a USB storage device, it must stay connected to your instrument when you use the Voice. If you loaded your Voice using a USB cable, see the answer of the question, "I am unable to load voices using optional USB cable method".

Unfortunately, Voices are available for Tyros3 only at this time. Thank you for your interest.

Please refer to the message table below to locate your message and a possible solution.

Category	Error Message on Tyros3	Description/Suggestion
File Import	Not enough free space in the specified drive.	The selected disk has insufficient free space to save the data.
File Import	Protected disk.	The selected device (e.g. USB flash memory) is protected. Please disable "write-protection" on the device.
File Import	This function is not available now.	A previously selected operation is in progress. Until that action is complete, other functions are not available.
File Import	A certain voice has not been loaded correctly.	This message appears when an error occurs during "Library load" or "Autoload" execution. Try reloading the data.
File Import	Custom Voice memory error	The RAM (DIMM) memory has insufficient free space to import Premium Pack / Voice. Please purchase additional DIMM or try unloading other Voices that may be using your RAM.
File Import	"%s: %s" will be replaced by "%s." Are you sure you want to continue?	This message confirms that you wish to over-write data that has already been imported to your instrument. Continue only if you are ok over-writing the data.
File Import	The file has already been imported to the instrument. If another file is imported, the data you bought (downloaded) previously will become unusable. Are you sure you want to continue?	This message appears when you try to import a License Key to an instrument that already has a registered License Key. Please disregard this message and cancel the License Key import. A License Key has already been successfully loaded to your instrument. There is no need to re-import your License Key, though there is no harm in doing so. Previously loaded data will not become unusable.
File Import	The data does not need to be loaded.	No Voice data is included on the memory device connected to your instrument. Try copying the data to your memory device again.
File Import	Some files cannot be loaded. Are you sure you want to continue?	This message will appear when you use "Library" on your instrument. Selected single or multiple files could be broken.
Data Security	Cannot save to non-ID media.	In order to save the data to a memory device, the device must have a unique ID (provided by the device manufacturer). Please try again using a .
Data Security	This file cannot be load to this instrument.	In order to load Premium Pack / Voice data you must first import a License Key to your instrument. If you have already created a License Key for your instrument, you can redownload it from your account. If you need to create a License Key, redownload the Premium Pack/Voice data from your account and follow the instructions for creating a License Key.
Data Security	This file cannot be imported to this instrument.	The License Key you are attempting to import was created for a different instrument and is not valid on any other instrument. To create a vaild License Key for your instrument, purchase Premium Pack/Voice data and follow the instructions to create a License Key.
Device Connection	No media is available.	A memory device can not be detected. This message is more likely to appear when you use a Floppy Disk Drive.
Device Connection	Device is not connected.	A memory device (e.g. USB flash memory) is not connected. Please double check the connection and try again.
Device Connection	Unformatted disk. To properly use the disk with this instrument, you'll need to format it (FUNCTION->UTILITY->MEDIA). Make sure there is no important data in the disk before formatting; otherwise all data will be deleted.	The selected disk is unformatted. To import a License Key, you need to format the disk first. Note: Make sure there is no important data on the disk before formatting; otherwise all data will be deleted.

The process for transferring Premium Content is exactly the same for both PC and Mac users. See: How do I load voices on my Tyros3 using the optional USB cable method?

If you have trouble remembering your account password, please click here to request your password to be sent to your registered e-mail address.

Complete Registration Information to create your Yamaha MusicSoft account.

To change currency, select your preferred currency from the menu at the top of each page. The site will show all prices in the currency you select. Since we update our prices daily according to current exchange rates, changing currency won’t make a difference in the price you pay for an item. NOTE: Even if we don’t support your desired currency at this time, your bank will automatically convert charges to your local currency.

Using PayPal, you can pay for transactions directly from your bank account. To do so, you will need to set up an account with PayPal and provide your banking information. Then choose PayPal as your payment method during checkout, log in to your PayPal account, and proceed with the checkout process.

To remove products from your shopping cart, please follow these steps:

1. Go to the shopping cart page.
2. Select the "trash can" icon (it is small) to the left of the item you wish to remove from your cart.

Promotion codes are issued with limitations (e.g expiration dates, value amount, product types etc.) unique to each offer. If you have confirmed that your promotion code is valid and you are still unable to redeem it, please contact us for assistance.

Not all items for sale on Yamaha MusicSoft are compatible with all instruments. If you have not already indicated what instrument you are purchasing the file for, please use the pull down menu on the product detail page to select your instrument and check compatibility. If you still cannot add the item to your cart, it is not compatible with your instrument.

Please click here for our shipping rates.

Domestic orders shipped from our US warehouse will be trackable from our website. After your order has shipped log in to your account to see your order history. Click the "shipped" link to see the tracking information for your order.

International orders from our US warehouse will be trackable. If you cannot obtain tracking information from your order history as described above, please contact customer support to obtain your tracking number.

Our data protection model prohibits personal resale of the uninstalled Premium Packs & Voice products. For more information, view our Copyright Protection Policy.

Yes, once a Premium Pack or Voice has been purchased, it can only be used with one Tyros3 or Tyros4. If you wish to purchase for more than one Tyros3 or Tyros4, you will also need to create an additional yamahamusicsoft.com account for each additional Tyros3 or Tyros4.

If your Tyros3 or Tyros4 was repaired and the voice data was erased, you can login to the “My Account” section on yamahamusicsoft.com. From there, you can re-download the Premium Packs & Voices as many times as needed.

If you require further assistance, please click here.